These Terms of Service ("Terms") constitute a legally binding agreement between you and Conectamos, Inc. ("Conectamos," "we," "us," or "our") governing your access to and use of the Conectamos operations automation platform, website, and related services (collectively, the "Services"). Please read these Terms carefully before using the Services.
By accessing or using the Services, creating an account, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not access or use the Services.
If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. In that case, "you" refers to both you individually and the organization.
These Terms apply to all users of the Services, including users who are also contributors of content, information, and other materials or services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes. We will notify you of material changes via email or through a prominent notice in the Services.
You must be at least 18 years old and capable of forming a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.
To access most features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. Conectamos reserves the right to suspend or terminate your account if any information provided during registration or thereafter proves to be inaccurate, not current, or incomplete.
You are responsible for safeguarding the password you use to access the Services and for any activities or actions under your account. You agree to notify Conectamos immediately upon becoming aware of any breach of security or unauthorized use of your account at [email protected]. Conectamos will not be liable for any loss or damage arising from your failure to comply with this security obligation.
We offer different account types corresponding to subscription plans. The features available to you depend on the subscription plan associated with your account. You may only use features included in your current plan.
The Services are offered on a subscription basis. Details of available subscription plans, including features, limitations, and pricing, are described on our pricing page at conectamos.org/pricing.html. Conectamos reserves the right to modify subscription plans, pricing, and features with reasonable advance notice.
By selecting a paid subscription plan, you agree to pay the applicable subscription fees. Fees are billed in advance on a monthly or annual basis depending on the billing cycle you select. You authorize Conectamos (and our payment processor, Stripe) to charge your designated payment method for all fees due.
All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Services. If Conectamos is required to collect taxes, they will be added to your invoice.
We may offer a free trial period for new accounts. At the end of the free trial, your account will automatically convert to a paid subscription unless you cancel before the trial period ends. You will not be charged during the free trial period.
You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the then-current billing period. We do not provide refunds or credits for partial billing periods, except as required by applicable law or as expressly stated in these Terms.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will receive a renewal reminder before the renewal date for annual subscriptions.
If payment is not received when due, Conectamos may suspend your access to the Services after providing reasonable notice. Accounts suspended for non-payment may be terminated after 30 days of continued non-payment.
You may use the Services only for lawful business purposes consistent with these Terms. The Services are designed for operations automation and business communications. You are responsible for ensuring your use of the Services complies with all applicable laws and regulations, including data protection laws, messaging laws (such as TCPA in the United States), and WhatsApp's Business Policy.
You agree not to use the Services to:
When using our WhatsApp Business API integration, you agree to comply with Meta's WhatsApp Business Policy and Commerce Policy, as amended from time to time. You are solely responsible for obtaining appropriate opt-in consent from recipients before sending WhatsApp messages through the platform. Conectamos may suspend or terminate WhatsApp integration access for violations of Meta's policies.
The Services, including all software, content, features, and functionality (including but not limited to all information, text, displays, images, video, audio, and the design, selection, and arrangement thereof), are owned by Conectamos, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms. You do not acquire any ownership interest in or to the Services under these Terms.
You retain all rights to the content, data, and materials you submit to, store in, or process through the Services ("Your Content"). By submitting Your Content, you grant Conectamos a limited, non-exclusive, worldwide license to access, process, transmit, store, and display Your Content solely to the extent necessary to provide the Services to you. We do not claim ownership of Your Content.
If you provide Conectamos with any feedback, suggestions, improvements, or other input regarding the Services ("Feedback"), you grant Conectamos an irrevocable, perpetual, worldwide, royalty-free license to use, reproduce, modify, and incorporate such Feedback into the Services or other products and services without compensation to you.
The Conectamos name, logo, and related marks are trademarks of Conectamos, Inc. You may not use these trademarks without our prior written permission. All other product names, logos, brands, and marks mentioned in the Services are the property of their respective owners.
Each party may have access to confidential information of the other party in connection with the Services ("Confidential Information"). Each party agrees to: (a) keep the other party's Confidential Information confidential; (b) not disclose Confidential Information to third parties without prior written consent; and (c) use Confidential Information only as necessary to fulfill obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
Our Privacy Policy, available at conectamos.org/legal/privacy.html, describes how we collect, use, and share information about you when you use the Services. By using the Services, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.
If you are processing personal data of third parties (such as your customers or employees) through the Services, you acknowledge that you are the data controller for such data and Conectamos acts as a data processor on your behalf. You represent and warrant that you have a valid legal basis to process such data and to share it with Conectamos. Enterprise customers may request a Data Processing Agreement (DPA) by contacting [email protected].
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
CONECTAMOS DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (C) DEFECTS IN THE SERVICES WILL BE CORRECTED; OR (D) THE SERVICES OR THE SERVERS THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, CONECTAMOS'S WARRANTIES ARE LIMITED TO THE MINIMUM WARRANTY PERMITTED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONECTAMOS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF CONECTAMOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL CONECTAMOS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CONECTAMOS FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
THE LIMITATIONS OF LIABILITY IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
You agree to indemnify, defend, and hold harmless Conectamos and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Services; (c) Your Content; (d) your violation of any third party's rights, including intellectual property rights or privacy rights; or (e) your violation of any applicable laws or regulations.
You may terminate your account at any time by canceling your subscription through your account settings or by contacting [email protected]. Termination takes effect at the end of your current billing period.
Conectamos reserves the right to terminate or suspend your account and access to the Services immediately, without prior notice or liability, if: (a) you breach any provision of these Terms; (b) we are required to do so by law; (c) we cease to operate the Services; or (d) your account presents a security risk or legal liability to Conectamos or other users.
Upon termination: (a) your right to access and use the Services immediately ceases; (b) Conectamos may delete your account data in accordance with our data retention policies; (c) any provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You may export your data from the platform before termination. Conectamos will provide a 30-day data export window after account termination upon request, after which data may be permanently deleted.
These Terms and any dispute or claim arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any choice or conflict of law provision or rule.
Before initiating formal legal proceedings, you agree to first contact Conectamos at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of your notice.
Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Travis County, Texas, and you consent to personal jurisdiction and venue in those courts. Notwithstanding the foregoing, Conectamos may seek injunctive or other equitable relief in any jurisdiction.
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Conectamos concerning the Services and supersede all prior and contemporaneous agreements, proposals, or representations.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
Conectamos's failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Conectamos.
You may not assign or transfer your rights or obligations under these Terms without Conectamos's prior written consent. Conectamos may freely assign these Terms without restriction.
Conectamos shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, power outages, internet disruptions, or failures of third-party service providers.
For questions about these Terms of Service, please contact us:
Conectamos, Inc. — Legal
Email: [email protected]
Address: Av. Insurgentes Sur 1602, Col. Crédito Constructor, CDMX, Mexico
Phone: +52 55 4780 3200